Cross Cultural Intelligence – CQ

Psychometric testing has long been used to determine your strengths and weaknesses, your behavioural attitudes and based on the results, how well you fit with the job you are currently doing and more importantly, whether you are a good fit with the corporate culture of your employer. In the international arena, a number of aptitude tests exist to determine which areas you have focused upon and how strong are you in those areas. As there is always an opportunity cost to any choice you make, there will also be areas where you have not paid any attention to because they are not relevant to the jobs you were given or they are areas where you don’t feel particularly comfortable.

Over time, as your career develops, you will be asked to diversify your skillset depending on the type of responsibilities you have in your job. In the case where you are working in a team of multiple nationalities, or you are dealing with international clients, there are certain skills set that are critical if you want to pursue an international career. Some examples are Openness, Flexibility, Listenning Skills and Cultural Knowledge. These skills are also relevant in your local market. However, they become essential when you deal with people coming from different cultural background, behaving in ways that are “normal” to them but not so much to you.

The world is now becoming a small village with the possibility of interacting with people of different nationalities in the same country.  A number of people think that “I have travelled to a number of countries so I should be ok”. Travelling to countries as a tourist and working in those same countries is not the same thing. Speaking the same language does not necessarily guarantee that there won’t be any misunderstandings in your business dealings with third parties. Cross cultural intelligence is important if you want to be better prepared to manage the hurdles of working in a multinational team or working as an expat in a foreign country.

Cross cultural intelligence (CQ) is the natural evolution from Intelligence Quotient (IQ) and Emotional Quotient (EQ). CQ covers aspects that Emotional Intelligence does not take into account. Assessing where you are in terms of cross cultural intelligence is possible by going through one of the aptitude tests. There are a number of them available: Argonaut, The International Profiler (TIP) etc. I have been trained on using the TIP to help my clients make their own self-assessment. The TIP covers a variety of skills as well as emotional strength which is about the ability to cope with the unexpected and managing your personal stress.

These tools are best used with the help of a cross cultural coach to whom you can be accountable to in the event you want to work on strengthening existing skills to include them in your strength areas or you are looking to build new skills.

About the Author

I work with business owners to help them reinforce their business sustainability . I coach and train professionals working in an international environment or being part of a multinational team.

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